This page shares some of the issues customers experience, insights and scenarios.
"So mine was delivered at like 9pm and it came with scratches, the handlebar was loose and it felt like I bought 2nd hand even though I bought new."
"I need to establish a relationship with a maintenance technician I can rely upon."
"My husband and I use the e-Bikes for work commutes, his place of work is not on any bus routes and he often works 6 days a week so we are looking for a e-Bike mechanic that is reliable so we can keep the bikes on the road.”
Here we help you with buying an e-Bike & service support - Before you purchase; practical advice & Code Of Ethics
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Not all e-Bikes are built the same and may have no backup support. You buy online and 'On Your Bike' when it comes to having it fixed. Not good for the rider, the environment or the bike industry.
We advice customers the following before buying an e-Bike:
Are you prepared for the costs of an e-Bike? Part of owning a e-Bike is the preventive maintenance. If you are happy read on, if not learn more and read FreE-Bikes
Before You Buy:
Many dealers won't work on bikes they did not sell or will only work on brands like Bosch and Shimano. And some dealers and online shops don't do any repairs. Find out about about support and warranty being carried out, before you buy
Type of bike:
If you are new to cycling or have not ridden for a while, then try before you buy. Compare a few different bikes. step-through bikes prove popular and easy to get on and off. Some folding bikes can be clumsy and heavy.
Where to buy from:
Don't buy on the grounds of being discounted, the savings could mean a cost when it come to finding someone to repair it when it goes wrong or there are no parts available.
Can you make my e-Bike go faster or fit a throttle?:
Do you fit e-Bike Conversion Kits?
Do you repair batteries?
My motor is making a noise, can you help?
Many motors are not diagnosed early enough, leading to drastic failure a little later down the line.
For warranty and to reduce serving costs, it's essential to keep the service schedule intervals up to date.
Let us inspect your motor to first determine if it is at fault, and is it can be repaired, exchanged for a reconditioned unit or requires a new motor.
The motors we currently support are the following:
Whilst we can diagnose and support Shimano, we are not rebuilding Shimano motors at this time. We have difficulty fully supporting Bafang at this time, and looking how to support Fazura in the future with motor repairs.
Read More: e-Bike Motor Repairs
Service and prevented maintenance is to help keep your bike running at its best, to prevent breakdowns, costly repairs and time not riding. Book a service TODAY
Waterproof... Chinese motors recommend not going out in heavy rain. If the bike needs working on do you have a backup way to get to work?
Did you know, some good online brands offer e-bikes built by a professional Cycle Technician and handed over showing you how everything works and how to look after the battery at your home. Including a free first service after 30-days.
Buying cheap, means buying twice. - Cycling should be a pleasure.
Cheaper bikes can’t get the parts, poor quality and little backup with no responsibility.
If you are not sure, speak with an independent Technician before parting with your money.
Read: REGULATIONS, LEGISLATION AND STANDARDS - ACT
Read Post: Ever wondered what an e-Bike is about
Cycle Tech UK welcomes new manufacturers, especially British, as Cycle Tech UK can assist with after sales service.
As a business, Cycle Tech UK only works with our partners as listed, and brands that have a BOSCH or Shimano Steps motor and system. It will be to the discretion of the individual mechanic, if they wish to work on other makes of e-Bike systems.
The Cycle Tech GROUP