Terms Of Service

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Terms & Conditions for Supply of Services & Goods For Cycle Tech UK 

Welcome to cycletechuk.com. 
Cycle Tech Group of Businesses and affiliates. Together know as Cycle Tech UK.
Cycle Tech UK provide products and services to you. 

By using choosing Cycle Tech UK services, as found on this website, you accept our range of Terms & Agreement conditions, as described in this document. 

Martin Wilkins founder & owner of Cycle Tech UK feels it is very important you take your time and read everything on this page.  Its important to understand the principals and values underpinning Cycle Tech UK. 
If you don't understand anything please talk to us or email me directly. Every customer and bike we see has unique requirements, to help us serve you as efficiently as we can and save you time, we have a set of Terms & Conditions.  


For Quick View, See: Section 1. General. 


Dear Valued Customers,  

Each Cycle Tech UK member is autonomous and independent. See 'About Page' Independently operating day to day and who are solely responsible for communicating with you the customer. 

From our head office Cycle Tech UK continue to deliver a service of excellence through our agreed framework. All members have agreed to this framework and its underpinning values which benefit everyone. 

Thanks, The Cycle Tech UK Team  

Supply of Services & Goods 

1. General. The Quick View: 
  1. www.cycletechuk.co.uk - is a site operated by Cycle Tech UK established in 2007 Head Office in High Wycombe 
  2. www.cycletechuk.co.uk - Is a Members directory Cycle tech UK ensures the compliance of Members to the framework and its values and principals.  
  3. The Member - Each Cycle Tech UK Cycle  Technician 'The Member' is an independent business 'autonomous' working their exclusive geographical area. A local business working under national support. Cycle Tech UK delivers a National support network. Supporting Members and delivery of service. 
  4. Only Authorised Cycle Tech UK Members are listed on this website. Subject to change. 
  5. Customer - A term given to someone whether an individual or business accessing services or products via the website.   
  6. Each bike - 'bicycle, or any variation e.g. Cargo-Bike, tricycle, tandem, etc, are as individual as the customer. The customer is unique, having individual requirements along with the ‘bike’ which has its own needs when it comes to service & maintenance. Therefore, Members do not give quotes without first inspecting your bike. After inspecting your bicycle, the technician will give feedback. This report may be explained verbally or written or a combination. Such advice shall amount to a professional opinion only and Cycle Tech UK or its Members shall not accept liability for any hidden faults/issues not presenting at time of initial inspection.  
  7. See Price Menu for our charges for inspections, checks, service and call out.  
  8. By using the contact form you agree with the storage and handling of your data by this website.
  9. Preparation for repair/service. Please make sure the e-Bike is accessible, that the Technician has the key and the charger is made available. Due to health and safety requirements, we require that all e-bikes that are brought in for servicing are accompanied with the key, so our Technicians can remove the battery if required. We are unable to progress with any servicing on an e-bike without the key.  
  10.  'M-Check' - This is an industry term meaning a visual inspection and safety check of the bikes main components such as tyres and brake operation. This gives an indication to the technician working on the bike as to its overall condition. This allows the technician to give an assessment to the customer, before any work is undertaken. The findings are fed-back to the customer and any options or advice given. Further investigation is required at times or evaluation whether suggested work may be a warranty case or not.  
  11. Electric Bikes known as e-Bikes that are assisted to 15.5MPH without a throttle. ‘Any other type of e-Bike’, that has a speed device, or can go faster than the 15.5 MPH Cycle Tech UK ‘can not’ work on these bikes unless the e-Bike has a number plate. Code Of Ethics - (please read) this link of what we can do and can’t do:   https://www.cycletechuk.co.uk/electric-bike-service
  12. It is your responsibility to tell us about any alterations from manufacturers original specification, to any components or control system adjustments. Failure to disclose modifications as indicated may result in a ‘minimum service charge’ or call out fee. Cycle Tech UK reserves the right not to work on any bike / e-Bike modified/altered from original build specifications and as such your bike or e-Bike may be returned with no work taking place. With BOSCH SMART systems, and latest e-Bike systems it will create errors and motor issues will happen with firmware updates. 
  13. For partners - Partners refers to industry partnership; with manufacturers, brands and online retail e-Bike specialists. If no agreement has been formally made, then working to our terms set out in this document. The additional specific details found in section 15 'partners'. 
         View the list of approved partners: HERE

2. Using the Booking/Contact Form:
  1. Cycle Tech UK Members have their own individual booking form. By sending a completed Booking/Contact Form with your details helps us to serve you better and efficiently. Helping us to understand your cycling needs and to respond more quickly.
  2. GDPR. Are you happy for Cycle Tech UK ‘to store’ & communicate with you using data supplied by you? By clicking SEND MESSAGE you are agreeing YES. See section 14. bottom of this page for GDPR Data protection information. 
  3. By clicking SEND MESSAGE you are agreeing to "I have read & agree to the Cycle Tech UK's T&C" (This Document) and you agree that Cycle Tech UK may share your information with your nearest Cycle Tech UK Technician. We do not share with any third party.
3. The Customer agrees to: 
  1. You certify that you are the owner of any bicycle(s) that you have authorised Cycle Tech UK to service or repair. Any other bike or bikes that you have arranged from friends or work colleagues to be serviced at the same time, means you will be responsible for arranging payment, authorising any extra work, organising the bikes to be ready for service and the working area is safe. See under: Working Conditions in more details below.
  2. Cycle Tech UK members are independent businesses. The customer will identify the appropriate Technician and issue instructions by submitting the Booking/Contact form. The Technician will respond within a reasonable time, and will make all reasonable efforts to meet the customer’s requested time frame. It is understood there maybe constraints of the nature of our business with existing appointments and travel conditions - Impacted beyond our control. A follow up call to say we are on our way or to give a time of arrival. 
4. © Copyright 
2007 - 2023 Cycle Tech UK All rights reserved 
Licence Features: 
  1. Cycle Tech UK allows users to share links to pages on this website to Facebook 
  2. Cycle Tech UK does NOT allow any images or any content from this website including any links or popups and material to be copied from this website for commercial use. Cycle Tech UK will take action to protect its TradeMark and branding. 
  3. Cycle Tech UK grants it's Members to use The TradeMark and Logo in accordance with the License Agreement, in the Territory or in relation to the business.
5. Overview of what you need to know about our payment terms: 

  1. Cycle Tech UK. Do not offer any type of credit, as such there are no late payments or payments on account and payments are in full for agreed works as invoiced before return of your bike, or goods. 
  2. Immediate payments. We find that bank transfers are the most efficient and hassle-free method of payment, and can most easily be transacted via internet banking. We provide our bank account number and sort code. As previously mentioned we don't offer any credit. 
  3. Special ordered "parts" need to be paid in full at the point of order and cannot be returned for credit, any balance of repair or service paid on completion.  
  4. A deposit of around 50% may be required before work starts on a bike build or project by customers agreement and the balance paid on completion.  
  5. All parts remain the property of Cycle Tech UK until paid in full 
  6. When booking a Cycle Technician for a routine service, inspection or for faults to be repaired you are making a contract with the Cycle Tech UK Member. You will be charged for the work and any parts used. However, the Member will discus beforehand according to your personalised service.
  7. When making a booking, new customers may be required to make a payment of £40.00 to confirm the appointment booking. This will include the M-Check and any travel involved. £25.00 will be then deducted from the total if any service or repair work is then performed. You will be notified beforehand. There will be good communication with the Technician.  
  8. Cycle Tech UK suggest £25.00 and a call out travel charge from £15.00 (the minimum fee is not added to the bill if service or repair is carried out on the day or your bicycle is taken to our workshop. This will include an M-Check inspection, Technician will  advice customer of the works required and associated cost See: Price Menu. No work is carried out, without consent. 
  9. Customer supply of parts - Cycle Tech UK will fit customers supply of parts/handling. Subject to; Provided that they are of good quality, correct and compatible. The Technician accepts no responsibility for any parts that may require returning, damage to packaging. Customer needs to be aware that some parts can not be returned once open. eg. electrical items. No responsibility for parts incorrectly supplied by the customer. Note. A charge may be made where this involves travel for Technician. There is a handling fee for fitting customers supplied part. 
  10. Return of goods a mutual time to return or collect needs to be agreed.   
6. Indication of cost and advice:   
  1. If you are not intending to be on site when work is carried out, we can work with that. But first please confirm your payment method & how you can be contacted to authorise any extra work? Please use the booking/Contact form found on the Technicians listing.   
  2. A detailed report on the customer bicycle will be completed by a Cycle Technician using a checklist. Any items identified will be clearly explained to the customer and they may be sent a video or photo to support the report, via WhatsApp or by email. We will advise whether work is urgent and gain approval for any work to be carried out on the day. We will also advise of any items to be monitored for the future or requires replacing at a certain time or mileage. 
  3. Prompt payment in full requested at the time of invoice. 
  4. Late payments - means not paid on time will incur an 8% above the bank of England's base rate, together with compensation at the rate of £40 per invoice. 
  5. Any reasonable extra time-on-site may be chargeable. It is important that the customer makes the bike(s) available. 
  6. All parts remain the property of Cycle Tech Member until paid in full 
  7. Payments Accepted: Cycle Tech UK accepts immediate payments by BACS transfer and Cash  (All Members may accept payment by card soon. Please ask your local Cycle Tech UK Member there may be a limit we accept on debit cards for the full payment over £150.00 due to their high transaction charges and to protect ourselves from fraud.
  8. Cycle Tech UK does not accept Payments by Cheque  
  9. For other payments, please contact your local Cycle Technician 
  10. All jobs we do will be issued with an invoice of work carried out. This may include a job report for extra work required or saying your bike is not safe to ride. 
  11. Any parts or bicycles specially ordered must be paid in full beforehand and cannot be returned for credit. If Cycle Tech UK Member orders parts, that the customer has asked for and they are not required as a fault is else-wear. Attempts will be made to return parts, subject to post & packaging that the customer may be liable for subject to the supplier accepting returns.  
  12. Next-Day Parts Delivery - Cycle Tech UK are not liable for items that don't arrive the next day or out of stock items that show in stock at the time of ordering. Out of Cycle Tech UK's control, there can be problems with the supplier or the delivery firm. Cycle Tech UK will do their best to keep you updated. See Section 12 below Time Scale 
  13. When customers leave their bike(s) for repairs and if unpaid within 28 days or Cycle Tech UK Member haven't agreed to them not collecting the bike Cycle Tech UK Member will assume abandonment and take legal steps of ownership. 
  14. Unarranged Storage - There will be a daily charge of £20.00 per day for up to 28 days when Cycle Tech UK will legally take steps to dispose of your bike(s) If you are going away, please let us know, I can take payment and store your bike(s) It's also unfair for customers who are waiting for their bike to be repaired and space has been taken up!  
7. Workmanship Guarantee: 
  1. Cycle Tech UK guarantees all our work with our Common-Sense warranty. You expect a job to be done properly and our parts to be suitable for the job and completed in a reasonable amount of time, as is your right. Therefore, if there is any aspect you are unhappy about, then get in touch and we will discuss how to resolve your issue amicably. Similarly, we would not expect you to ask us to be responsible for damage caused by accidents, carelessness, off-road excursions, using any type or water pressure when washing your bike and Neglect (lack of care and maintenance)  
  2. Cycle Tech UK warrant that their work will be done to a professional standard and any defective work will be corrected free of charge to the customer. Work will be guaranteed for 30 days, subject to appropriate use. The warranty does not apply to abnormal wear and tear. Neglect (lack of care and maintenance) No liability for failure can be accepted by Cycle Tech UK for such alternative use, amendment or modification.
  3. Warranty - Bikes, Parts supplied and fitted by Cycle Tech UK are subject to the manufacturer warranty inspection/return. All postage and packaging are chargeable. Any associated parts that require replacing are chargeable. 
  4. Warranty - on bikes not sold by Cycle Tech UK are subject to the manufacturer warranty inspection/return. All postage and packaging are chargeable. Any associated parts that require replacing are chargeable. Labour is chargeable (Refunded by the supplier is the responsibility of the customer) 
  5. Warranty - customer supplies the parts. See Overview of what you need to know about our payment terms 5 Section 9
7b. How do I get something fixed when it’s under guarantee?
  1. You will need to first contact the Technician that worked on your bike and he will arrange to view the bike/issue in question. You will also need the invoice for the original work and we will fix any issues free of charge. If at all possible we will fix the problem on the spot, but sometimes that won’t be possible because of the nature of the issue.
  2. If Cycle Tech UK supplied and fitted it, Cycle Tech UK will cover any problem in the component caused by a manufacturer’s defect – and fix it free of charge, up to 30 days from date fitted or there will be a Labour charge. 'Clause' See Section 5  Paragraph 8 When customer suppliers components. This excludes the usual wear and tear including using any type of water pressure when washing your bike. As in Section 7. 
  3. If you claim on the manufacturer's warranty, after 30 days, and Cycle Tech UK supplied and fitted the part. Cycle Tech UK will return the
    4.
  4. part for warranty repair or replacement from the manufacturer or their authorised distributor 'our supplier'. There will be a Labour charge involved after 30 days from fitting. 
  5. From experience, bikes that retail for £200 or less and e-Bikes that retail for £1000 or less often have poor-quality components. The result of a failure of important components such as brakes, gears, and pedals can lead to a loss of control leading to life-threatening situations and as such may not be safe to use on public roads, especially if given rough treatment. If presented with a bike where we can see poor quality components, we will advise you of the limitations of the bike and where appropriate recommend upgrades. 
  6. Manufacturer's warranty - Brands such as Shimano, Sram, Bosch and all other good makes, Cycle Tech UK, may be able to get failed parts exchanged on your behalf. Subject to; an inspection, report to the manufacturer or UK distributor that will have a small fee. Plus, a postal charge involved. Labour is not covered for, to replace the part or associate parts they may need to be replaced at the same time. For example; bar tape, if replacing a shifter. In some cases the online retailer will happily cover the cost. This would need to be autherised with them to make a claim. They may ask for an estimate, we can help with that. We are agents for BOSCH, Shimano Steps and other e-Bike systems. Please do ask. 
8. Technicians Report:
  1. A detailed report on the customer bicycle will be completed by a Cycle Technician using a checklist. Any items identified will be clearly explained to the customer and they may be sent a video or photo to support the report. We will advise whether work is urgent and gain approval for any work to be carried out on the day. Alternatively, we will advise of any items to keep an eye for the future or requires replacing at a certain time or mileage. 
9. If difficult diagnostics are needed: 
  1. A second diagnosis or a more thorough inspection will be carried out as soon as possible, to identify service procedure, tools and parts. The goal is to identify the fault, prepare an estimate for the customer of the additional work and any parts and ask for approval. Then order parts if not in stock or any special order items as soon as possible and schedule in the additional work and keep the customer updated with a completion date. 
10. Working conditions:
  1. The Cycle Tech UK Technician will carry out all work with the minimum disruption to the customer. However, it is the customer’s responsibility to ensure that there is a suitable and safe place to work on the bike. If no suitable premises are available, Cycle Tech UK reserves the right to make an additional charge for the carriage of the cycle to a suitable place of work.
  2. Where the service is required to be carried out indoors, the Technicians will take reasonable precautions to protect any floor coverings, decorations, and furnishings from damage.
  3. The workplace provided must be free from children and animals to avoid any accidents or injuries.
  4. The Technician is not obliged to offer any service in a place where there is a Health and Safety risk.
11. Appointments:
  1. Due to the nature of the business, and keeping on time for appointments, there is a chance of running late. The Cycle Tech UK Member you made the booking with will do their utmost to keep you informed.  
  2. Change or cancel your appointment please let us know 24 hours before. 
12. Time Scale: 
  1. Cycle Tech UK aim is to complete your service and/or repair to a high standard as soon as possible. Some things are out of our control, parts required may be out of stock, deliveries may arrive late, or even lost, there may be further investigation required to the M-Check. Cycle Tech UK Technicians will do their utmost to keep you informed and updated with a time scale. 
Riding at an event? Our advice for bikes that are required for an event is to be booked in for a service at least two weeks before to avoid disappointment, with a follow-up check of vital components and cables. These types of bikes and riders tend to put in a lot of miles in training and bike components have accelerated wear rates.  

13. Standard of service under the Cycle Tech UK Name & logo:
  1. Each Cycle Tech UK member is an independent business working to the same high standard and service under the same logo. Like-minded individuals who like to fix bicycles. Each member uses the logo identified by the area they cover. 
  2. Cycle Tech UK set the standards to its members so each customer is getting the same high service. Each member is autonomous and chooses how they operate their business day to day and are solely responsible for complying with all laws and statutory regulations that are relevant to their business.
  3. Any disagreements should be dealt with your cycle technician first.
  4. Each Cycle Tech UK member has a minimum qualification of Level 2 in the cycle industry, kept updated regularly with training and product knowledge. Each member carries a fully professional toolkit, and uses quality parts, enabling confidence to carry out all types of repairs. Cycle Tech UK believes in training our Technicians properly. All Technicians are sent through training in all aspects of bike maintenance. With nationally recognized qualifications in bike Technicians.
  5. Cycle Tech UK members are required to maintain public Liability insurance.
  6. Members are only listed on this website, once they have been approved. Each Member must renew their membership each year and they have complied to our standards and any updates for them to remain listed.
  7. A Cycle Tech UK member will be expected to provide service within his agreed area at the agreed rate. A Cycle Tech UK member may provide service outside his area by mutual agreement. If a member is unable to provide cover in their area in a timely fashion, the Cycle Tech UK group may seek cover from another member, subject to this being economic. In the event of a member being unable to fulfil his obligations, Cycle Tech UK would not require the consent of the member to provide alternative cover.
  8. Cycle Tech UK accepts no liability for the individual members’ work, (however, they will make every reasonable effort to ensure that members work to an appropriate standard to protect the reputation of the group). In the event of a dispute with a Cycle Tech UK member, shall in the first instance be referred to a lead member of the Cycle Tech UK affiliation who will seek to resolve the situation by amicable means.
14. Data protection:

How we use your personal information:
  1. When you use our contact form you choose for Cycle Tech UK to hold your details by opting in or out, or if we can send you a yearly newsletter or service reminder. 
  2. You may also use our contact form to find your nearest Cycle Tech Technician if so your details will be forwarded to one of our authorised Technicians.  
  3. The data we collect is provided by you if you use our website enquiry form, or call/email us to ask for a quote. These personal details will include your name, email and telephone number. We will also ask for permission to contact you via versus platforms if required to send photos or video evidence of works needed or completed. 
  4. We collect this information so that we can respond to your enquiry. We ask for telephone numbers in case there is a problem with your email address and to contact you directly should we require further information to fulfil your request.
  5. Cycle Tech UK will not pass your details to any third parties or anyone else.
  6. If you are a current or past customer, we will also send you notification of new products and services via email. Should you no longer wish to receive these updates, you can reply to our email letting us know, and we will stop sending you this information unless you have already chosen to opt-out.  
  7. BOSCH e-Bike systems - permission to view and enter service data.
  8. Or details (First name, email, phone & Postcode only) will be saved on a secure email provider for up to 1 year if we do not hear from you again. 
  9. When we send a newsletter or service reminder you will have the choice to opt-out
  10. You can opt out at any time. 
15. T&C's that are additional to our Partners::
As to the terms set out on this document and as follows in this section below: 

- The term 'partner'; manufacture, brand, online specialist retailer, or distributor, who sells e-Bikes and instructs Cycle Tech UK as an representative to assist the final user with one or more of the following; Cycle assembly, potentially warranty cases and aftercare service, to what Cycle Tech UK is delivering. 

- The term ‘Technician’ ; Autonomous, working within a framework set out by Cycle Tech UK to enable Technicians to operate and deliver a service, whether mobile, workshop, bike shop or pop-up bike clinic to best practices in the bike trade. Having the Industry qualifications. The oversight of the Technicians and values are being upheld (Solidate and the principals) The Technicians are one-on-one with the customers, who also offer the best advice and give the very best customer care.

- Obligations for Cycle Tech UK; at all times act in good faith towards each Technician. Provide The Technician at all times with the information that The Technician reasonably requires to carry out his duties.
- Scope Of Work ; Agrees to provide Services according to the Scope of Work set in the Form as detailed in the description of work that needs doing and how we use best practices to deliver set out in the terms below and on this document. The Form enables access to various Services. The exact content of the Services can be found in the description for such Services in the below. 

- The term 'PDI'; Pre-Delivery Inspection. Also, known as Cycle Assembly, or Bike Build. Is a safety check carried out by a suitable skilled person, before or at the time of hand over. Inspection to: BS EN 14764, BS EN 14766 & BS EN 14781 Completion of a document 'Check Sheet' signifies that this bicycle has been subject to a full PDI, and the checks carried out are detailed in the document, when completed. 

- The term 'Customer After Care'; Your Customer, End User, Final User or After Care Service. Cycle Tech UK and the Technician within striking distance, will manage and do their utmost to keep your customer informed with timings and the repair procedure and be active in giving advice if he sees fit; the customer care one would expect. Includes all of the steps, actions, communications, and processes that take place after the sale to assure your customers remain satisfied and engaged in cycling, while our involvement in our part of the aftercare service is being delivered as set out in this document. 

- Communication; 
Our first contact will be via email and then follow up by phone. The following will help clearly communicate the reasons for our email. 
Email script for contact; Hi, this is an email from Cycle Tech UK, with reference to your e-Bike and [The work required / New Bike Build] You should have received an email from [COMPANY NAME] [YESTERDAY/ IN THE LAST FEW DAYS/ LAST WEEK] letting you know that we would be in touch to arrange a time to visit. This will be our Technician [Name] who will phone, between [Time / Monday to Friday 9 -5 and Saturdays 9- 1pm]
Phone script for booking; the following will help clearly communicate the reasons for our call. We will mention that we’re calling on behalf of [Company Name] straight away, and then reference information they’ve hopefully already read. 
Hi, I’m calling from Cycle Tech UK on behalf of [COMPANY NAME] It's about your e-Bike. 
At the end of the call, say: To confirm, we’ll be with you at [TIME] on [DAY, DATE].

- The term 'Product information' The product knowledge, the bike specification, through experience, training, documentation; Tech information and exploded view drawings or videos. Specific to your make and models. Other than; Bosch or Shimano Steps e-Bike systems. If any e-Bikes Cycle Tech UK delivers a service on your behalf, Cycle Tech UK will have the Product Information made available to Cycle Tech UK, to share within the Cycle Tech UK network of Technicians, and use for any training purposes, for diagnosing and to identify compatibility, combined with our group support to deliver our promise. 


'Customers details' means details of the repair address as provided by you.
 

1. Using the contact Form, 'Contact an e-Bike Expert' you are agreeing to the Terms & Conditions set out on this document.
2. You are confirming the e-Bike is built to British Safety Standard, to ensure that the product fully comply with product safety laws and display a valid UKCA or CE mark. 
2.1 Compatibility. That separate components, such as batteries and chargers, are compatible with one another and the plug is a UK spec. Cycle Tech UK, can not be made responsible, if the Partner has not supplied and made available the Product Information.  
2.2 Subject to a product recall. That you contact Cycle Tech UK in writing, in the event of safety or recall information.
3. Payment and invoicing is automatically set up as a proforma. 
3.1 The monies will be held by Cycle Tech UK's bank account on your behalf and won’t release it until the job is completed and the customer is satisfied with the Technicians workmanship. 
3.2 Rates can vary from booking a same day service PREMIUM or within 4-days STANDARD.
3.3 The service charge - An additional charge for providing a premium service for which there is already a basic fee. Will be dependent on carrying out; PDI, Servicing, Warranty, Diagnosing time, or Repairs, with the risk of the operational support and customer service processes, as follows: The amount of responsibility involved Cycle Tech UK is providing; the care of duty, solving customer's issues, the Technicians hard and soft skills, detail-oriented, efficiency, his tools, van, insurance, any travelling, problem-solving and solutions. The after care service; Administrative tasks, liaison with the customer, and ' or the Partner, arranging a time to fit in with the end user, and their expectations, time involved identifying the correct part, ordering parts, or sending out parts to the Technician. Our good name and keeping the reputation. The responsibility of being the last of a chain of events; before finally handing the bike over to the end user and explaining how everything works. How the business relationship works; Build a trust, the number of jobs/month, the efficiency, the correct information supplied, the number of clear communications per job, to allow Cycle Tech UK to work efficiently and reduce the time spent to complete each job. 
3.4 Once Cycle Tech UK receives the details submitted. An estimate will be sent. That will include the booking, labour time, any travel charge (Technicians postcode made available to cross reference with Google Maps ) and any management fees. (To cover logistics - Communication, managing cases and technical support. A monthly service support fee, is chargeable to the number of jobs per month, this depends on the service requirements, communication, operation and the type of customer and technical support involved for the time taken) This service can be reviewed as your business grows. You are automatically set up on a standard pay as you go that does not have a monthly charge.  
3.5 The payment includes making the booking, that is non refundable if reasonable notice has not been given. (Not at the Technicians loss) The Technician will confirm with the end user they are on their way 30 minutes before they arrive. See Section: 11 'Appointments'.
However, it is the Partners responsibility to ensure that there is a suitable and safe place to work on the e-Bike. If no suitable premises are available, Cycle Tech UK reserves the right to make an additional charge for the carriage of the cycle to a suitable place of work. See Section: 10 ‘Working Conditions’
3.6 Any e-Bikes that are damaged [The frame, gear hanger or any other item] or the wrong e-Bike from what the customer ordered and they will not accept, or we can't fix on site is down to the Partner to cover the Technicians cost for time and any travel at a fixed agreed rate to cover losses.
4. You shall be responsible for ensuring the accuracy of the customer's details in the form.
5. As a business, Cycle Tech UK only works with our partners as listed and brands that have a BOSCH or Shimano Steps motor system. It will be to the discretion of the individual Technician, if they wish to work on other makes of e-Bike systems. You will be notified if we have or don't have a Technician available to assist with the e-Bike as detailed in the Form. 
6 - PDI. Once carried out. The Technician hands over the bike and will provide the customer an in-depth introduction & guideline on how to use the products. 
6.1 Packaging. Due to the cost covered by correctly disposing and council licence. Cycle Tech UK, is unable to remove. In some cases the customer requires to keep the box for 30-days, for their rights of returning. Customers need to be first notified in the sale, that they need to organise the disposal of all packaging.   
7. Call out - minimum time to cover the first 30 minutes and travel. This allows the Technician to first inspect the e-Bike and communicate to Cycle Tech UK with a report. This will be emailed to the Partner for them to decide if this is a warranty case or not, to arrange further investigation or send out functioning parts to interchange for diagnostic purposes. Multiple trips are all chargeable, the V will also suggest taking the bike back to a workshop if he feels it’s a quicker turnaround or more time and investigating is required in diagnosing or replacing parts. 
7.1 Technicians will diagnose the fault by visiting the customer sites where appropriate. First a phone call to identify the issue or gain more information before visiting. 
7.2 Once the issue has been diagnosed, repaired or whether it is a; warranty issue, rider error, an accident issue, or requires a service. The Technician will send a report, along with photos or video evidence. Requesting further assistance or bike parts for the repair work or diagnosing purposes to be carried out.
7.3 In the case of an e-Bike never having had a PDI, the Technician has the right not to continue until such time a PDI has been carried out. You will be advised. 
8. It's understood Cycle Tech UK is not responsible for e-Bikes sold by the partner, that don't have parts available within a reasonable time frame, a technical support system in place and manufactures warranty to cover the labour. 
9. The e-Bike fails to meet customers' needs and quality expectations. You understand the Technician has the right to refuse to work on the e-Bike, if the Technician decides it's unsafe to be used, after carrying out a M-Check or at time of PDI. 
10. It is understood that all work is  channelled through Cycle Tech UK to our Technicians and Cycle Tech UK do not agree to any poaching of Technicians. This will result in possible termination of our arrangement, as this will affect the organisation, communication, tech support and the service we are offering. 
11. The T&S are subject to change or the way we work with you may need amending as the partnership grows.
12. Confidentiality & Governance - All dealings between parties are to always remain confidential unless otherwise agreed collaboratively. 
12.1 “Confidential Information” shall mean all information in any and all medium disclosed by the Disclosing Party ‘Cycle Tech UK’ to the Receiving Party ‘Partner’ certain confidential information including, without limitation, data, technology, know-how, inventions, discoveries, designs, processes, formulations, compounds models, equipment, algorithms, software programs, documents, systems, specifications, plans, information concerning research and development work, prices, costs, proposed transaction terms and other commercial information and/or trade and business secrets including information which relates to current, planned or proposed products, marketing, sales and business plans or status, forecasts, projections and analyses, financial information, and customer information. confidential indefinitely.
12.2 The Receiving Party undertakes not to disclose, copy or use the Confidential Information except for the discussions and negotiations between the parties. The Receiving Party shall not acquire any rights or license of any kind under any patent, copyright, trademark, trade secret, or other intellectual property right in or to the Confidential Information, either directly or by implication.
12.3 The Receiving Party shall safeguard the Confidential Information with the same degree of care that it takes to protect its own Confidential Information of a similar nature, and in any event, with a reasonable degree of care.
12.4 Reputational risks - Cycle Tech UK operates under our own brand but we are happy to provide services for other brands. Any distrust towards the business and Cycle Tech UK will end the agreement with immediate effect. These Terms do not create an agency, partnership or similar relationship between the parties. 
12.5 These Terms shall be binding on the parties, their successors and assigns, and shall be governed by the laws of England and Wales. 


Extra polite notice. 
If the e-Bike is not equipped with Bosch or Shimano e-Bike motor systems. To undergo an appraisal of the e-Bike(s) may be required, for Cycle Tech UK to carry out repairs. For all Technicians to have a clear understanding of the e-Bikes they are working on and the tools required or any special parts to perform this service correctly. And this is understood this will be at the cost to the partner. 


Not sure on any of the above or what is best for the company and needs? Contact us.


If you ask to see what information we hold about you?

Please email me and I will send the information/copy of what details we hold.

email martin@cycletechuk.co.uk 

There may be times that Cycle Tech UK needs to amend these terms and conditions. On the rare occasion that this happens, Cycle Tech UK reserves the right to amend these terms and conditions without notice. It is the responsibility of the customer to ensure they understand the latest terms and conditions

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