Electric Bike Service

The preferred choice for e-Bike support.

Here we help you with buying an e-Bike & service support - Before you purchase; practical advice & Code Of Ethics

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Not all e-Bikes are built the same and may have no backup support. You buy online and 'On Your Bike' when it comes to having it fixed. Not good for the rider, the environment or the bike industry.


We advice customers the following before buying an e-Bike: 


Are you prepared for the costs of an e-Bike? Part of owning a e-Bike is the preventive maintenance. If you are happy read on, if not learn more and read FreE-Bikes

 

Before You Buy:

  • Make sure it's the right e-Bike for your needs. That's the reason we have encouraged you to thoroughly test ride as much as is needed to make an informed decision.
  • Make sure parts are available to the e-Bike system fitted to the bike you are interested in.
  • Check the guarantee 
  • How will you get the bike to the shop for repair 
  • Where are you going to get your bike fixed? Is there a mechanic or shop near you, that will work on a particular e-Bike you are interested in.
  • Consider spending a little more on a brand name that offers a good level of service and 2-Years warranty.   


Many dealers won't work on bikes they did not sell or will only work on brands like Bosch and Shimano. And some dealers and online shops don't do any repairs. Find out about about support and warranty being carried out, before you buy


Type of bike:

  • Live in an apartment or take on your travels in a motorhome, you will need this type of bike (Light and maybe foldable)
  • Limited accessibility and mobility - Having a fat tyre e-Bike will make this difficult if you don't have a drive and a garage.
  • Used for work you need to spend this amount of money (£2k upwards for mid motor assistance)
  • The bike is the correct size (Some e-Bikes come in one size) try before you buy or talk with a professional.
  • Folding e-Bikes can be heavy do the research (Not unusual to be marketed as light and the reality is the opposite)
  • Different types (Rear & front hub or mid motor) and power output of motors (Max 250 w) Live where there are hills, you will need a mid drive motor with a minimum of 75Nm of torque.
  • Battery quality, size and range suited to the end user. Batteries can get expensive to replace. 


If you are new to cycling or have not ridden for a while, then try before you buy. Compare a few different bikes. step-through bikes prove popular and easy to get on and off. Some folding bikes can be clumsy and heavy.


Where to buy from:

  • Buy from someone who cares and is likely to be around in the future
  • We recommend a reputable bike shop, who is established and has experience with the e-bikes they are selling. Having the manufactures support and spares backup.
  • While more e-Bikes are sold online, when buying online, first check independent reviews of their business and the brand of e-Bike you are interested in, plus how long they have been established. Check their returns policy, and money back guarantee if it ends up being not fit for purpose. Any returns could be at your cost, but this is known as cutting your losses if it is a money pit e-Bike and you end-up not using it.


Don't buy on the grounds of being discounted, the savings could mean a cost when it come to finding someone to repair it when it goes wrong or there are no parts available.


Can you make my e-Bike go faster or fit a throttle?:

  • The motors fitted to bicycle brands Cycle Tech UK work on, are designed to assist the rider and are limited to 15.5 mph. When riding on the road, you may experience the assistants cutting out and in, as you speed up / slow down or your riding buddies are cycling past you. This can feel annoying, and we get asked; "If you can make my bike go just a bit faster?"... In a word 'No' In this scenario we recommend choosing a lower gear, by going 2 mph below the 15.5 mph. Coupled with changing the power assistant mode to a more Eco mode, you will find a good pedal cadence to cycle to. This will help to give your battery a longer range, and result in less wear on the drive chain, and motor while protecting the battery from creating any issues or sucking the life out of it, voiding warranty, and manipulating the true miles coved for service schedule... While you enjoy the pleasure and experience of cycling - Responsible e-Biking... Not been built to go faster. If you need to go faster, then consider an e-Motor Bike or a FreE Bike.
  • Since 2016 throttles are no longer fitted to e-Bikes, only in the exception as a second assistance to pedaling and these throttles are now limited to walking speed 4.6 mph, EN 15194. e-Bikes with throttles that allow you to go faster than 4.6 mph, need to be registered as a motorbike.
  • Pointing out  to the above, that the legal limit is 15.5 mph and we could be held legally responsible if we "unrestricted" the bike... Especially in an accident situation. For this reason it's not in our policy to carry out this work.


Do you fit e-Bike Conversion Kits?

  • Yes, Cycle Tech UK has partnered with Boost a British company. The kit's are fitted by a Cycle Tech after an inspection of your bike, to make sure the bike is suitable. And with CYC Photon - 250W EPAC Compliant eBike Torque Sensing Mid Drive Conversion Kit.


Do you repair batteries?

  • No, we only supply and fit new batteries. And with the implications of Brexit, if there is not a dedicated distributor in the UK, at this moment we are unable to supply any parts from Europe. 


My motor is making a noise, can you help?

  • We tend to fear the worst, and it's not always coming from inside the motor. When was you bike last serviced?  We would first need to see and inspect your bike. It could be the motor mounting bolts or brackets, associated parts that are worn or something else. Depending on the make and model of the motor is whether we can repair it or not (Subject to parts being available or if the electrics are also become damaged) it could be a replacement.


Many motors are not diagnosed early enough, leading to drastic failure a little later down the line.

For warranty and to reduce serving costs, it's essential to keep the service schedule intervals up to date. 


Let us inspect your motor to first determine if it is at fault, and is it can be repaired, exchanged for a reconditioned unit or requires a new motor.


The motors we currently support are the following:


  • Bosch
  • Brose
  • Impulse
  • Mahle
  • Panasonic
  • Yamaha


Whilst we can diagnose and support Shimano, we are not rebuilding Shimano motors at this time. We have difficulty fully supporting Bafang at this time, and looking how to support Fazura in the future with motor repairs.


Read More: e-Bike Motor Repairs


Service and prevented maintenance is to help keep your bike running at its best, to prevent breakdowns, costly repairs and time not riding. Book a service TODAY


Waterproof... Chinese motors recommend not going out in heavy rain. If the bike needs working on do you have a backup way to get to work?


Did you know, some good online brands offer e-bikes built by a professional Cycle Technician and handed over showing you how everything works and how to look after the battery at your home. Including a free first service after 30-days.


Buying cheap, means buying twice. - Cycling should be a pleasure.


Cheaper bikes can’t get the parts, poor quality and little backup with no responsibility.

If you are not sure, speak with an independent Technician before parting with your money.


Read: REGULATIONS, LEGISLATION AND STANDARDS - ACT


Read Post: Ever wondered what an e-Bike is about


Newsletter - Signup
Electric Bike Service & Maintenance.

We have developed a network of skilled e-bike Technicians where cyclists can not only get their e-bike serviced, but also consider their next purchase with a demo e-bike through daily customer interactions and organised cycle events. The e-bikes we sell and the aftercare service we carry out for our partners that only sell e-bikes with quality systems. This develops the brand's awareness, reputation and sales through robust service and warranty support for the bike is here..... See Cycle Tech DIRECT

What companies and products we offer, coupled with our Technicians who have the same vision. The decisions, Cycle Tech UK has made to work exclusively with brands that will be here in the long term. 
Brands that we can support and be supported by the manufacturers, give us the confidence to support our customers in the long term, to build customer safety and satisfaction.   

Many e-Bikes are of low quality and high price. Technology will bring inexpensive transport to millions of people. 

The Cycle Tech UK business model can take huge advantage of the change in the bike and e-Bike market, as we see more people buying directly online, not just from online shops, but direct from the manufacturer/brand and direct from the factory. By having the knowledge, parts, skills, and network of trainedTechnicians, Cycle Tech UK can support cyclists across the UK, for warranty and servicing. And that includes e-Bikes, that are leased in towns and cities over the next few years, as we will see growth in people cycling and using electric motorbikes from phasing out petrol and diesel or it becoming too expensive and the Governments aiming for net-zero. 

Code Of Ethics:

What We do - Service, repair, diagnostics and warranty on the following e-Bike systems: Shimano, BOSCH, and  selective brands we have experience with; Brose, FAZUA, Greyp, Yamaha, Wisper, BatriBike, Raleigh, SR Suntour and Trans X - EBCO. They all have available support and spare parts. Subject to any change; It will be to the discretion of the individual Technician, if they wish to work on these makes of e-Bike systems.  
Our Cycle Technicians are BOSCH and Shimano e-Bike trained and can work on any bike with those systems. Any other systems would require the necessary brad training and product knowledge - This is normally delivered by the brand, at an approve training outlet.
Soon, Yadea Fusion, and Bafang. Plus other brands we have partnered with, who offer the support and have spare parts available.
The manufacturer is at the end of a phone to assist the mechanic, with tech support and any warranty issues. So our Technicians can offer the very best in e-Bike aftercare service.  The proper support at point of sale, every customer would except. 

These systems have diagnostics or perform an interchange of parts combined with the diagnose and with the support of the manufacture when there is a warranty or service issue.   

Some specialist Technicians also fit the following mid-motor and rear hub conversion kits, supplied by the customer: Bafang, Switch and Hermes Paradox Kinetics, after first inspecting your bike. (The mechanic, does not grantee the life of the kit, it would be with the supplier)  We do see rim damage from cheap built wheels and over powered hub motors, is why we don't get involved with other makes. 

And service Gates carbon drive systems 

What We don't do - tuning e-bikes illegally to increase the top speed, or working on e-bike systems that have the capacity to give assistance over 15.5 mph, unless registered as road legal. Or any brand that has no after-sales support; backup of parts (We don't stock parts for the cheap e-Bikes) and care/tech help and any cheap e-bikes sold online with no customer care. Cycle Tech is committed to responsible e-Biking.

We do not repair batteries - This is something that may change. But we definitely wont get involved with cheap batteries. Some of the Technicians may use a properly set up battery repair company, where they take or send any batteries to. 
The battery is first tested. 

Find your nearest skilled e-bike technician and book a service/repair. 

e-Bikes Preparation for repair/service. 
  1. Please make sure the e-Bike is accessible, that the Technician has the key and the charger is made available.
  2. Due to health and safety requirements, we require that all e-bikes that are brought in for servicing are accompanied with the key, so our Technicians can remove the battery if required. We are unable to progress with any servicing on an e-bike without the key.
  3. Some e-Bikes also have alarms, if working onsite you will need to deactivate each time you remove/refit the battery. Bosch e-Bike alarm will need switching off. 
  4. And the customers permission to view and enter service data.

One day soon we could see: To avoid your e-Bike's warranty becoming void, you must adhere to the manufacturer's service & maintenance schedule.

Battery Info

Do check the manufactures website... New technology will mean different ways to look after your battery.   
  • For optimal charging, the battery is designed to be removed and charged at room temperature between 10° and 20°C. 
  • Store batteries in a cool, indoor location with stable temperature between approximately 10° to 20°C
  • Do not expose the battery to direct sunlight or rain or in an environment likely to drop below 10° C. 
  • IMPORTANT! Avoid freezing temperatures.
  • Charge battery to around 70% before storing for a period of time. 30% for shipping and for putting into sleep mode 
  • Every six months, charge battery back up to around 70% 
  • Before battery use, charge it completely
  • The importer is liable to recycle the battery.
        Get in touch with your e-Bike Service Centre

        e-Bike service center & Support. 

        It is very important to have your new e-bike built/set-up correctly, for safety reasons, for brakes and gears to work correctly/smoothly and to give you years of enjoyment. 

        • UK wide coverage 
        • Demo bikes 
        • Trained Technicians 
        • Parts, batteries and warranty back up
        • Convenient, no need to take your bike to the shop again. We come to you 

        Hand-Over
        After your bike is built and setup, our Technicians will show you the gears, how to look after the battery and explain what to do between servicing.

        Aftercare Service
        e-Bikes need regular servicing and firmware updates, by professional trained Technicians offering excellent bike care. 

        *For warranty see our T&C's 
        E Shooter Repairs
        New Shimano motor
        On-site E Bike Service
        Greyp motor
        BOSCH motor
        Brose motor


        • Every e-bike needs a Technician at regular service intervals. To make sure that your e-bike runs smoothly. 
        • On-site bike build and handover to include basic pre-ride checks and basic maintenance. 
        • If for some reason your bike needs warranty work, Cycle Tech UK is there to assist. To ensure that you do not have to ship your bike back, take your bike anywhere, or any additional costs for warranty service. *For e-bikes brought via our partners. Warranty conditions may vary from brand to brand and from non-partner suppliers. 
        • Our network of Technicians are all e-bike trained and can carry out regular service contracts, repairs and warranty work to all makes of good e-bikes.
        Get in touch with your e-Bike Service Centre

        Cycle Tech UK welcomes new manufacturers, especially British, as Cycle Tech UK can assist with after sales service. 


        As a business, Cycle Tech UK only works  with our partners as listed, and brands that have a BOSCH or Shimano Steps motor and system. It will be to the discretion of the individual mechanic, if they wish to work on other makes of e-Bike systems. 

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