The preferred choice for e-Bike support across the UK

Technical support 

Focuses on resolving a technical issue in the fastest and most cost-effective way.

Tech help - Via WhatsApp and Patreon

The primary focus of technical support is to resolve a technical incident or problem. These incidents are either perceived or actual deficiencies with the product the customer is seeking support for.

  • Determine what is not functioning properly 
  • Resolve the issue as quickly 
  • Maintain a friendly and supportive vibe

The detective work: 

Good technical support means listening in order to fix. A technical support representative is focused on resolving your issue as quickly as possible. Technical support will listen to symptoms, try to reproduce the issue, and quickly provide a solution to the issue.

To help with the process and to find out if this is a quick fix, or further investigation is required. Please use the form.

Intended for use by non-professional and professional bicycle mechanics.


What is technical support?


“User-friendly assistance for individuals having technical problems with bicycles and electric bicycles.”


How can we help you?


Our team are online Monday to Friday 08.00 to 17:00 to help you with your queries. Use the contact form to submit your query.


Technical support FORM


Please use the form to make

Contact.


This service is being piloted and with successful results. Soon be rolled out to more brands. For now, this is to owners of BMW e-Bikes and mechanics around the world. 
(Service operates 9 - 5 & 7 - 8 Mon - Fri & 9 - 12 Sat UK time) 

To help with the process and to find out if this is a quick fix, or further investigation is required. Please use the form: 

Note: This will also depend on your mechanical and electrical knowledge. I will assist with a step by step guide, photos, tech info; exploded drawings and videos where possible. 

Photos and video will also be requested. 

The cost £30.00 to receive the information from you, review and send you the information required, or the action required to fix or test, or ask for further investigation that is required, or in the case of e-Bikes, the interchange of parts to diagnose. In all cases recommendations will be submitted to you, or I will send tech documentation or where you can find the information to support you in the next step, and/or what parts are required and where to buy from. 
Cycle Tech UK, is an independent operation. This service will involve the use of WhatsApp, email, and the storage of your details to contact you. Your information supplied will not be shared and once you are satisfied, your information will be deleted or I can save for the future or if you requested a newsletter to your cycling interests or information to local cycle trails, group rides, meet for a coffee or anything cycling related, just let me know in the contact form. 

Your Bike, My Job. Martin, Chef Tech.
May your tyres make happy tracks. 

Reviews:

“Wow it’s happened 


Omg 

Thank you very much 

I highly appreciated 

How can I make it up to you 

Or pay for your help , time and knowledge???


Definitely I will do that 

Please if you are in Brighton 

Come to stJames street in kemptown place called 

Social Board 

I own the place - it’s a sandwich bar on high level , I wanna invite you for dinner 

I cannot say how much you made my day 

Thank you very much”


Price Menu
Dealer Diagnostics: 

Firmware updates to induvial hardware or whole system.
Battery consumption - check whether there is an abnormality in battery consumption.
Error checks and diagnosis of single units or the whole system. 
Fixes to failed firmware or corrupted updates. 
check system functions, connections, and errors as well as update firmware and customize functions.
Warranty replacement

to batteries, motors and displays. 
You brought your bike elsewhere, we can carryout the warranty procedure and you can get the authorisation from where your brought the bike, to pay you our charges. Many online shops don't want the hassle of having a bike returned by post.

Subject to diagnostics, paperwork, postage and labour.  

We will need to see proof of purchase and ID. 
Maintenance and repair:

Don't  let your bike get worn out , as your riding buddies will be waiting for you and your bike will let you down.


Our Shimano Steps mechanics have the specialist tools to service and repair your e-bike, to run smoothly.


E-bikes require more care and regular  maintenance, partially when used everyday or off-road.

And that includes parts replacing at regular intervals to avoid wear to associated components that can lead to expensive service costs.