Cycle Tech DIRECT
Riding on our experience
Cycle Tech UK - Our passion for excellent service and values
National repair network. A local service working together.
Cycle Tech UK comprehends what it takes to serve - Setting the standards in after sales support and meeting expectations.
Why work in partnership with us?
To tackle the challenges of purchasing bikes online. By making it easier for people to have their new bike built, and the aftercare performed by a local Cycle Tech Directly.
Would you like us to support your customers?
Give your customers the confidence of professional, nationwide after-sales support.
- Sell your bikes with confidence – Partner with Cycle Tech UK to provide trusted after-sales care and support.
- Dedicated local support – Your customer is connected with an experienced Cycle Technician from our nationwide network.
- Real customer service – Your customers can speak to a real person for advice, aftercare, warranty support, and service enquiries.
"It’s not always convenient to get your customers e-Bikes to the shop and have them fix it.
— They may not have the parts, the knowledge or the valuable space."
Cycle Tech DIRECT - UK’s leading supplier of e-Bike mobile maintenance support.
Industry partnership working DIRECT with manufacturers, brands and online retailers. With a support of e-Bike Technicians DIRECTLY to the consumer UK-Wide.
The essential foundation
Sell online with the convenience of having the final assembly and setup done by a professional at the customers home, as your representative - So your customers will enjoy the unique experience, keeping them satisfied and the confidence to make more journeys on two wheels.
Approved partner and warranty fulfilment:
- Supporting Drop shipping by handling the final process with consumers.
- Continuing with after-sale services and preventive maintenance.
- Assisting with warranty cases.
- Optional centralised support.
Aftercare Response
Simple fill in the dedicated form and we will take care of it. To ensure that your customers do not have to return their bike.
Warranty & After-Sales Support
To maintain warranty cover and ensure long-term reliability, it's essential that e-Bikes are serviced at the recommended service intervals.
We recommend that all serviceable parts are stocked within a UK distribution centre, enabling fast access to components and providing efficient warranty, servicing, and after-sales support for both customers and Cycle Technicians.
A Network You Can Trust
Personally Known. Professionally Trusted.
The difference with Cycle Tech UK is that we know every independent Cycle Technician personally. Each is experienced, trusted, and committed to delivering professional bicycle repairs, aftercare, and warranty support as your business grows across the UK.
How it works
A straightforward user journey.
In all cases please use the contact form that has the required information. This form is then forwarded to the nearest Cycle Tech, who will contact your customer to take the next step. The main office will also arrange any parts for the Cycle Tech if required. With PDI's our aim is to be at the customer in the morning/afternoon of the delivery. Technicians will keep your customer updated, providing real-time tracking information to customers. How we communicate with customers is in our T&Cs. As for follow up work, the same form can be used or customers can contact the Technician direct. A monthly job card will be used to detail all work carried out and for future reference. (For PDI's only, you can also WhatsApp me the details, Plus the tracking details. I will personally keep an eye initially as our relationship is new.)
Cycle Tech DIRECT – Service Overview
Cycle Tech UK works with selected brands and manufacturers seeking a professional, outsourced after-sales service partner.
Our role is to complement your customer support by providing local, on-site technical expertise through a nationwide network of independent Cycle Technicians. We aim to reduce the complexity of after-sales support, improve the customer experience, and help protect your brand reputation.
Commercial work is carried out to an agreed service schedule and charging structure, with all work pre-authorised and communicated in advance wherever possible. This provides transparency, predictable costs, and a consistent level of service for both the brand and the end customer.
View: Service Scope, Operating Model
& Indicative Charging Structure.
Learn: how our product appraisal service helps us understand your bikes, build technical knowledge, and provide confident after-sales support for your customers.
New to the e-Bike Industry?
Thinking of launching an e-Bike brand or expanding your online sales?
Read our Cycle Trade Insights to benefit from nearly 20 years of experience in the bicycle industry. Discover the opportunities, common pitfalls, and practical guidance for building a successful brand with professional after-sales support.
→ View: Insights into the e-Bike Market
Ideal partner for leasing
General maintenance, servicing + warranty issues for short term lease and rental companies.
Alternative approach
It pays to connect to great mechanics, who can work directly with your customers on site and comprehend the e-Bike system. Supporting a range of e-Bikes that are sold directly to the consumer.
To enquire about becoming an representative
with
manufacturers we work with, supplying professional after care service and warranty cases, then do get in touch. Using our
Contact Form
Industry partnerships
Discover the brands and organisations we're already working with.
Service Agents for Genuine Partnerships
Enquire About Being A Partner
Potential Partnership or Affiliation
Important: Please read the information before submitting your enquiry.
As it outlines further details regarding partnership and affiliation requirements. Coupled with details of how we operate, along with our pricing structure.
If this aligns with your business and you would like to explore partnership opportunities,
we welcome the opportunity to discuss how we can work together.
"This is amazing to know. When we need a mobile mechanic, we will definitely contact you first, the Cycle Tech DIRECT service is a fantastic local support option for online retailers like us! "
Sam, Eco Bike Co