Cycle Tech DIRECT
Cycle Tech UK - Our passion for excellent service and values
National repair network. A local service working together.
Cycle Tech UK comprehends what it takes to serve - Setting the standards in after sales support and meeting expectations.
Why work in partnership with us?
To tackle the challenges of purchasing bikes online. By making it easier for people to have their new bike built, and the aftercare performed by a local Cycle Tech Directly.
- Supporting Drop shipping by handling the final process with consumers.
- Continuing with after-sale services and preventive maintenance.
- Assisting with warranty cases.
- Optional centralised support.
Would you like us to support your customers?
1. Buy a leading brand e-Bike and Cycle Tech UK can guarantee the support.
2. Your customer gets an allocated mechanic from a dedicated support network.
3. Customer care number to talk to someone.
Ideal partner for leasing
General maintenance, servicing + warranty issues for short term lease and rental companies.
Alternative approach
It pays to connect to great mechanics, who can work directly with your customers on site and comprehend the e-Bike system. Supporting a range of e-Bikes that are sold directly to the consumer.
To enquire about becoming an representative
with
manufacturers we work with, supplying professional after care service and warranty cases, then do get in touch. Using our
Contact Form
If this aligns with your business and you would like to explore partnership opportunities,
we welcome the opportunity to discuss how we can work together.
We are pleased to announce that Cycle Tech Horsham in Surrey Hills is now an official Commencal Partner Store.
This means you can order any Commencal bike, including the exciting new Avinox-powered range, and select Onsite Cycles as your preferred Click & Collect destination.
Your bike will be professionally received, assembled, inspected, and set up to your requirements before being delivered directly to your door, ready to ride.
We look forward to helping you get the most from your new Commencal.
Many motors are not diagnosed early enough, leading to drastic failure a little later down the line.
Specialised e-Bike motor inspections are part of our service before experiencing any major problems.
For further information view HERE
Cycle Tech UK has worked closely with Jorvik for over seven years, with customer enquiries and service work regularly referred through to our network. Their improved support in areas such as parts supply, and warranty assistance, has helped create a reliable source of work for independent mechanics across the UK.
Overall, the partnership demonstrates how strong relationships with manufacturers and retailers can create valuable opportunities for Cycle Tech Direct members.
Stanforth Bikes www.stanforthbikes.co.uk
Hikobike
Hope Tech
Official Service & Sales Partner for Hope Tech
Whilst Cycle Tech UK would like to see you back on your e-Bike.... We can only support brands that support us with training, tech and parts.
Please read our: FAQ Page on how we operate
E-Bikes Express
HUNT Bike Wheels
Selle SMP TRY BEFORE YOU BUY!
Muc-Off
Approved service partner for nationwide coverage.
Making online e-Bike sales seamless with professional assembly, local aftercare, and warranty support from Cycle Tech UK.
Cycle Tech DIRECT – Service Overview
Brief Terms of Service
Cycle Tech UK operates as an approved service partner, providing nationwide coverage. We welcome enquiries from new manufacturers—particularly British brands—where Cycle Tech UK can support professional after-sales service and long-term customer care.
Cycle Tech UK works exclusively with approved partners and e-bike brands equipped with Bosch, Shimano STEPS, Yamaha motor systems, along with selected compatible e-bike platforms, where full technical support, product knowledge, and spare parts availability can be assured.
Getting in Touch
When contacting us or arranging a meeting, please outline what you are looking to achieve and what support you require from Cycle Tech UK. In particular, we welcome clarity around expectations for nationwide aftercare, service coverage, and any additional requirements you wish to discuss. This allows us to prepare effectively and assess suitability from the outset.
Partnership Notice
Any partnership with Cycle Tech UK must be formally agreed in writing before using our name or referencing our involvement in any advertising, marketing, or promotional materials.
New businesses seeking partnership will also be required to provide two trade references as part of the approval process.
Our Approach
Cycle Tech UK comprehends that every business begins small and needs the right environment to grow. However, in the current growth climate, it is not always practical or cost-effective to support every opportunity. For this reason, we work selectively to ensure quality, consistency, and long-term value for all partners.
Cycle Tech UK has established itself as a premium service provider, supported by strong feedback from manufacturers, distributors, and—most importantly—customers within the cycling community. This reputation has been built over time and delivers lasting benefit by strengthening customer trust and elevating partner brands.
Further Information & Resources
List of Services
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1. Frequently Asked QuestionsList Item 1
An overview - Of how Cycle Tech UK operates—including our service model, and standards.
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2. Code Of Ethics for e-BikesList Item 2
Cycle Tech UK also can help with sales, with a range of training Technician to specific models. Please get in touch with your requirements.
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3. Terms of ServiceList Item 3
For full details - Please refer to our Terms of Service. with particular attention to Section 15, which outlines additional terms and conditions applicable to our partners.
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4. PricingList Item 4
Please refer to our Price Menu which differs from private customer rates. This reflects your business model, where our Cycle Techs may be required to operate outside their exclusive working areas to support your end users UK-wide and within a reasonable timeframe.
Commercial pricing also recognises the absence of parts sales, the additional operational and logistical risk involved, and the responsibility of working on e-Bikes not sold or supplied by the Cycle Tech UK.
To support cost control and budget planning, all work is pre-authorised, clearly scoped, and communicated in advance wherever possible, ensuring transparency and predictable expenditure. We aim to minimise surprises and maintain consistency across all service engagements.
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5. We invite you
To learn more about Cycle Tech UK before getting in touch. Visiting our About Us page will give you insight into our background, values, and how our network is evolving—helping you comprehend how a partnership with Cycle Tech UK could support your customers and your business.
As Woodrow Wilson once noted:
'If I Am To Speak Ten Minutes, I Need a Week for Preparation; If an Hour, I Am Ready Now'
Request a Consultation
Your conversation with us will be treated as strictly confidential.
If any of the above is unclear, or if you would like further explanation, we recommend arranging a consultation. Some aspects of our services and how we operate may be complex, depending on your requirements or level of experience within the cycle trade, and are often best discussed in person.
Consultations can take place face-to-face (the traditional way) or via a scheduled video call, allowing us to explore your needs in detail and help move things forward.
The purpose of the consultation is to give you access to many years of experience across all aspects of the cycle trade. To make the meeting as productive as possible, please clearly outline what you are looking for from Cycle Tech UK in advance, so we can prepare accordingly.
Consultations are chargeable at a reasonable rate, reflecting the time and expertise provided. Where appropriate, the meeting may lead to the opportunity to become an affiliate, with your business listed on our website as an approved service provider supported by Cycle Tech UK.