Cycle Tech UK is a nationwide network of independent Cycle Technicians providing professional mobile bicycle and e-Bike servicing, repairs, diagnostics, inspections, warranty support, and aftercare. Since 2007, we have supported cyclists, businesses, distributors, retailers, and manufacturers by delivering a convenient home and workplace service throughout the UK.

Basic Service Scope

Our services include:

• Pre-Delivery Inspections (PDI) and new bike builds
• M-Check safety inspections
• Routine servicing and maintenance
• Mechanical repairs
• e-Bike diagnostics (supported systems)
• Warranty inspections and aftercare
• Fault diagnosis and reporting
• Insurance inspections and estimates
• Collection and delivery where appropriate
• Customer handovers and maintenance advice

Where required, we can provide photographs, videos, inspection reports, and estimates to support warranty or technical claims.

Operating Model

Cycle Tech UK members operate independent businesses while following shared standards of customer care, communication, and technical professionalism.

Our mobile service is designed to support customers at their home, workplace, or other agreed location, reducing the need for them to transport their bicycle or e-Bike.

For brands and manufacturers, Cycle Tech UK can operate as an outsourced after-sales service partner by:

• Receiving customer enquiries through dedicated contact forms.
• Allocating work to a suitably skilled Cycle Technician.
• Carrying out inspections, diagnostics, servicing, warranty assessments, or repairs.
• Providing technical feedback, photographs, and reports where required.
• Working directly with the brand's after-sales team to resolve customer issues efficiently.

This model offers a convenient, scalable solution while maintaining a high standard of customer service and technical support.

Indicative Charging Structure

Every job begins with an initial assessment.

Typical booking and inspection charges include:

• £50.00 - £65.00 – Initial booking, travel within the technician's normal working area, and M-Check safety inspection.

Following inspection, the customer or brand will receive recommendations for the most appropriate course of action, which may include:

• Service
• Repair
• Warranty work
• Further diagnostics
• Component replacement or upgrades

Additional charges may apply depending on:

• Travel distance
• Time on site
• Complexity of the work
• Parts required
• Brand-specific diagnostic procedures
• Warranty authorisation requirements
• Technical communication between Cycle Tech UK Head Office, the brand, and the appointed Cycle Technician
• Customer aftercare management, including coordinating appointments, technical queries, warranty administration, and follow-up support

Where brands require technical reports, insurance reports, warranty documentation, detailed inspections, or ongoing case management through Cycle Tech UK Head Office, these services are quoted separately or charged in accordance with the agreed partnership terms.

Partnership Approach

Cycle Tech UK seeks to develop long-term partnerships based on a win-win approach for the brand, the independent Cycle Technician, and—most importantly—the end customer.

We believe successful after-sales support depends on clear communication, realistic expectations, and a shared commitment to delivering an outstanding customer experience.

Outlining further details regarding partnership and affiliation requirements. Coupled with details of how we operate, along with our pricing structure.