Approved service partner for nationwide coverage.
Riding on our experience.
Making online e-Bike sales seamless with professional assembly, local aftercare, and warranty support from Cycle Tech UK.
Cycle Tech DIRECT – Service Overview
Brief Terms of Service
Cycle Tech UK operates as an approved service partner, providing nationwide coverage. We welcome enquiries from new manufacturers—particularly British brands—where Cycle Tech UK can support professional after-sales service and long-term customer care.
Cycle Tech UK works exclusively with approved partners and e-bike brands equipped with Bosch, Shimano STEPS, Yamaha motor systems, along with selected compatible e-bike platforms, where full technical support, product knowledge, and spare parts availability can be assured.
Getting in Touch
When contacting us or arranging a meeting, please outline what you are looking to achieve and what support you require from Cycle Tech UK. In particular, we welcome clarity around expectations for nationwide aftercare, service coverage, and any additional requirements you wish to discuss. This allows us to prepare effectively and assess suitability from the outset.
Partnership Notice
Any partnership with Cycle Tech UK must be formally agreed in writing before using our name or referencing our involvement in any advertising, marketing, or promotional materials.
New businesses seeking partnership will also be required to provide two trade references as part of the approval process.
Our Approach
Cycle Tech UK comprehends that every business begins small and needs the right environment to grow. However, in the current growth climate, it is not always practical or cost-effective to support every opportunity. For this reason, we work selectively to ensure quality, consistency, and long-term value for all partners.
Cycle Tech UK has established itself as a premium service provider, supported by strong feedback from manufacturers, distributors, and—most importantly—customers within the cycling community. This reputation has been built over time and delivers lasting benefit by strengthening customer trust and elevating partner brands.
Further Information & Resources
Read: Electric Bike Service
- Please refer to our Price Menu which differs from private customer rates. This reflects your business model, where our Cycle Techs may be required to operate outside their exclusive working areas to support your end users UK-wide and within a reasonable timeframe.
- Commercial pricing also recognises the absence of parts sales, the additional operational and logistical risk involved, and the responsibility of working on e-Bikes not sold or supplied by the Cycle Tech UK.
- To support cost control and budget planning, all work is pre-authorised, clearly scoped, and communicated in advance wherever possible, ensuring transparency and predictable expenditure. We aim to minimise surprises and maintain consistency across all service engagements.
Read: Price Menu
Read: About Us
As Woodrow Wilson once noted:
'If I Am To Speak Ten Minutes, I Need a Week for Preparation; If an Hour, I Am Ready Now'
Request a Consultation
Your conversation with us will be treated as strictly confidential.
If any of the above is unclear, or if you would like further explanation, we recommend arranging a consultation. Some aspects of our services and how we operate may be complex, depending on your requirements or level of experience within the cycle trade, and are often best discussed in person.
Consultations can take place face-to-face (the traditional way) or via a scheduled video call, allowing us to explore your needs in detail and help move things forward.
The purpose of the consultation is to give you access to many years of experience across all aspects of the cycle trade. To make the meeting as productive as possible, please clearly outline what you are looking for from Cycle Tech UK in advance, so we can prepare accordingly.
Consultations are chargeable at a reasonable rate, reflecting the time and expertise provided. Where appropriate, the meeting may lead to the opportunity to become an affiliate, with your business listed on our website as an approved service provider supported by Cycle Tech UK.
Scope of the Meeting
The purpose of the meeting is to establish whether there is a genuine opportunity for a long-term partnership between your business and Cycle Tech UK.
"Just as every bike starts with an M-Check, every partnership starts with a conversation."
To make the best use of our time together, I will prepare in advance using the information you provide, together with a set of generalised meeting notes and partnership questions developed from previous discussions with brands and manufacturers.
The meeting will cover:
- Your business model, objectives, and UK growth plans.
- Your after-sales requirements and the support you require from Cycle Tech UK.
- How Cycle Tech UK operates and where we can add value.
- Technical support, product knowledge, training, and warranty processes.
- Developing solutions for the challenges of buying e-Bikes online.
- Potential operating model and next steps, should both parties wish to proceed.
Following the meeting, you will receive:
- A summary of the meeting and key discussion points.
- The generalised partnership document for future reference.
- A follow-up call to review the finer details of your concept, answer any further questions, and discuss the next stage; to agree responsibilities, timescales, and a rollout plan.
The meeting is intended to be a collaborative working session, allowing both parties to determine whether a partnership would be mutually beneficial before progressing further.