BMW e-Bikes

BMW >Lifestyle >Bikes

Assisting BMW final user with potentially warranty cases and aftercare service.

BMW >Lifestyle >Bikes

Official service agent. Cycle Tech UK - Assisting BMW final user with potentially warranty cases and aftercare service.

For warranty - Contact your local BMW Dealer

For Sales - Contact your local BMW Dealer

For Service, parts and out of warranty issues - Contact Cycle Tech UK

To enquire about becoming an representative with BMW e-Bikes and for other manufacturers we work with, supplying professional after care service and warranty cases, then do get in touch. Contact martin@cycletechuk.co.uk

Customer Care Line +447555548484

Technical support Including via WhatsApp video call.

Fee's apply. Please use the BMW contact form to prearrange...

Focuses on resolving a technical issue in the fastest and most cost-effective way.

Latest Firmware Updates:

Firmware updates for the BMW Active Hybrid BM509

Fixes:

Improvements:

New:

App: My Smart App Bluetooth connection

Spare Parts
UK only

Service items for the BMW Active Hybrid and Urban models

4 & 5 Cassette & e-Chain

17 Gear hangers

16 Derailleurs

3 Brake pads

Headsets

Motors, batteries, sensors, displays, other electric items and wiring available. Specific to BMW e-Bikes.

*Due to the implications of Brexit, inflation, and shipping costs, we are seeing an increase in the cost of spare parts.

Servicing and fitting service available.

BMW bikes can only be replaced with the manufactures batteries, due to the programing and strict testing.

We do not recommend you testing or trying to repair at your home, as there is a HIGH RISK of a fire.

Prices and availability

Subject to change. UK Stock items within 3 working days. From Germany available within 5-7 working days.

Gear hanger

Gear hanger for BMW Active Hybrid 2020 onwards

Price £25.00 plus P&P

Torque Sensor

Torque sensor for BMW Urban e-Bike

Price £110.00 plus P&P

Fixes Error code 03

Requires suitable skilled person to replace or guarantee will be void.

Headset

Headset for Active Hybrid 2020 onwards

Price £35.00 plus P&P

Complete headset 9 pieces

Displays

Displays with remote For:

Active Hybrid 2020 onwards
Active Hybrid up to 2020
Urban

Price £POA plus P&P

Batteries

Batteries For:

Active Hybrid 2020 onwards 600Wh £1200.00 Due back in stock in May 2024
Active Hybrid up to 2020 504Wh £770.00
Urban 302Wh £720.00

All plus Postage

Motors & More Spares

Most parts are now available in the UK or within 10 days from Germany. Please contact for cost and availability.

We can recondition your Brose motor.

Brose Motors for BMW's
Battery charger with battery charge connector off the bike.
Wiring looms
Lock barrel and key
Lights
Mudguards
Controller Urban

Torque sensor adjustment tool.

For BMW Urban eBikes

If you are experiencing too much power or insignificant, our Cycle Tech's can adjust the sensor to its correct setting.

FAQ > Service > Known Faults

Video - Battery wake-up and basic care.

First, contact your BMW dealer for any warranty issues, who will contact us to arrange a time to inspect your bike.
Service available at your home or taking your bike to a BMW dealer. (Subject to location)
Service recommend intervals. 1st service after 30 days of purchase, then every 500 - 100 miles or 6 - 12 months depending on use and whichever comes first.
Make sure you have the key and battery charger available for the technician.
Latest firmware updates to BM509
Battery reset / Wake-up: Remove the battery and press the button for 20 seconds.
Battery life - charge to 85% every 3 months if not being used. Over the winter, store the battery indoors.
e-Bikes Preparation for repair/service.
Please make sure the e-Bike is accessible, that the Technician has the key and the charger is made available.
Due to health and safety requirements, we require that all e-bikes that are brought in for servicing are accompanied with the key, so our Technicians can remove the battery if required. We are unable to progress with any servicing on an e-bike without the key.

How can we help you?

Our team are online Monday to Friday 08.00 to 17:00 to help you with your queries. Use the contact form to submit your query.

Contact BMW eBike Expert & Save Time

Recommended service intervals:

2- Years warranty

Subject to service history.

1st Service. At 2,000 km, after 100 hours of operation or after three months counted from the date of purchase.
6 Month Service. At 4,000 km, after 200 hours of operation or after six months

9 Month Service. At 6,000 km, after 300 hours of operation or after nine months.
12 Month Service. At 8,000 km, after 400 hours of operation or after twelve months.
15 Month Service. At 10,000 km, after 500 hours of operation or after fifteen months.

Download/View Owners Manual PDF

Active Hybrid 2020

Urban

“Hi Martin

Got our BMW bike back today.

Thank you for all your help in getting this matter sorted.

I hope Tony can become a BMW Specialists in hybrid bikes as it’s a good contact for us now..”

Ruth, Northern Ireland

BMW Urban

“Wow it’s happened

Omg

Thank you very much

I highly appreciated

How can I make it up to you

Or pay for your help , time and knowledge???

Definitely I will do that

Please if you are in Brighton

Come to stJames street in kemptown place called

Social Board

I own the place - it’s a sandwich bar on high level , I wanna invite you for dinner

I cannot say how much you made my day

Thank you very much”

Attila, Brighton

BMW Urban

“Hi Martin

A further update, now success. I kept persevering and the battery has now come back to life. Strangely it shows a 95% charge so not sure why it switched itself off. Anyway I much appreciate your help and your fantastic customer service and would be more than happy to get a bill. Also you will be my go to company for any future matters.”

Brian, Dunfermline

BMW Active Hybrid

"Hi Martin,

Just had Mr Gray on the phone and he is over the moon with the advice you gave him, it seems to have sorted the problem and he is very happy.

Thank you for your help with this"

Mr Gray, Sheffield

BMW Active Hybrid

FAQ

For the following information, you can find in the owners manual; when the bike needs a service, time to replace the chain and brake pads. How to set the menu and what the BMW logo lamination means when switching on. If you do not understand, please speak to your BMW dealer where you brought the bike from.

Max rider/baggage weight 165kg

Regarding warranty.

WARNING - Keep fingers away from the drive chain area. Refitting the battery, switches on the motor and turning the pedals will engage the motor.

Battery:

Key - Do take care of your key and keep it somewhere safe. If you loose the key, it is not under warranty and you will need to pay for a new key and barrel plus fitting.
Replacing a battery under warranty - If a Technician can not make an onsite visit, a battery box will be sent to you to be posted to Cycle Tech UK. First the battery will be tested, to isolate the issue. Your battery housing will be reused and you will have new cell's fitted and sent back to you. The old battery is returned to the manufacture.
Before using your new battery you will need to fully charge it.
The replacement battery is a s 720Wh
Operating range depends on many factors such as the assistance level, gear changing behavior, route profile, headwind and temperature, but in general, the average range of the battery packs is up to around 50 miles.

Battery Charging Info:

For optimal charging the battery is designed to be removed and charged at room temperature between 10° and 20°C.
Store batteries in a cool, indoor location with stable temperature between approximately 10° to 20°C
Do not expose the battery to direct sunlight or rain or in an environment likely to drop below 10° C.
IMPORTANT! Avoid freezing temperatures.
Charge battery to around 70% before storing for a period of time
Every six months, charge battery back up to around 70%
Before battery use, charge it completely

Parts: