Building Approved Service Support for Your Brand

Every e-Bike brand is different. Before Cycle Tech UK supports a new product, we first ensure our network has the knowledge, training, and technical resources to deliver a professional after-sales service.



Our Cycle Technicians are experienced with Bosch, Shimano, Yamaha, and selected e-Bike systems. For all other systems, we work with the brand to obtain the necessary product knowledge, technical information, and manufacturer training.

Where formal manufacturer training is not available, Cycle Tech UK carries out a comprehensive Product Appraisal. This includes a full inspection and strip-down of the bike to:

• Understand the product and its servicing requirements.
• Identify specialist tools and consumables.
• Assess spare parts availability and diagnostic procedures.
• Establish warranty processes and technical support routes.
• Develop service documentation and technical guidance.
• Create videos and training resources for approved Cycle Technicians.

This process enables us to build a reliable network of approved service agents capable of providing:

• Pre-Delivery Inspection (PDI) and customer handover.
• Routine servicing and maintenance.
• Warranty inspections and repairs.
• Diagnostics and fault finding.
• Professional after-sales support.

The result is a knowledgeable, well-supported network of Cycle Technicians, giving your customers confidence that expert assistance is available long after the bike has been sold.

Health & Safety

Health and safety forms an important part of every Product Appraisal. We assess the weight and handling characteristics of each e-Bike to ensure compatibility with workshop equipment, including work stands and lifting systems. Where necessary, we recommend the correct lifting equipment and handling procedures to support safe servicing and protect both the Cycle Technician and the product.