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BH Bikes Service Partner UK
Every e-bike needs a Technician once in a while, to make sure that your e-bike runs smoothly.On-site Service & Repairs Available | Warranty work | Parts & Sales
Use the form to contact us, giving the bike details so we can better help you.
We apologize for the inconvenience.
Whilst I do have some warranty items in stock and will put an update of stock here soon. Please read the below.
The small print...
Whilst we do have parts available for warranty, we don't stock parts, and need to come from BH Bikes in Spain. Unfortunately, we cannot offer returns of goods back to Spain, including wrongly ordered parts, due to the post-Brexit customs fees and tax implications that will occur as a result. The whole process has become quite cumbersome and lengthy due to restrictions.
Any BH Bike part you buy from us, we can not accept returns. For warranty of an item, you will need to return back to me for inspection at cost of postage to the buyer for exchange. We do not cover defects and/or damage resulting from normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
We are working hard to improve the process for you in the future.
Update: 26th April 2023. There is no BH Bike distributor in the UK, due to the implications with the changes to Brexit that come in to affect from the end of 2022, I am unable to provide parts from Spain for retail or warranty... Watch this space. I am waiting for a decision from BH Bikes
You may like to read: Cycling industry news:-
https://cyclingindustry.news/the-brexit-effect-and-the-uk-cycling-industry/
Aftercare Service & BH Bikes Service Partner
For warranty, servicing and spare parts.
How can we help you?
Our team are online Monday to Friday 08.00 to 17:00 to help you with your queries. Use the contact form to submit your query.
Customer Care ONLY Line
+44 7555 548 484
Please use the contact form.
Battery Charging Info:
- For optimal charging, the battery is designed to be removed and charged at room temperature between 10° and 20°C.
- Store batteries in a cool, indoor location with stable temperature between approximately 10° to 20°C
- Do not expose the battery to direct sunlight or rain or in an environment likely to drop below 10° C.
- IMPORTANT! Avoid freezing temperatures.
- Charge battery to around 70% before storing for a period of time
- Every six months, charge battery back up to around 70%
- Before battery use, charge it completely
- For optimal charging, the battery is designed to be removed and charged at room temperature between 10° and 20°C.
- Store batteries in a cool, indoor location with stable temperature between approximately 10° to 20°C
- Do not expose the battery to direct sunlight or rain or in an environment likely to drop below 10° C.
- IMPORTANT! Avoid freezing temperatures.
- Charge battery to around 70% before storing for a period of time
- Every six months, charge battery back up to around 70%
- Before battery use, charge it completely