Bike out of the box. More than just turning the handle bars and fitting the peddles.
Professional assembly of your bicycle purchased online
It may be your first or a repeat online purchase, but it is vital your new bicycle is professionally assembled before using it.
This is known as a Pre-Delivery Inspection
(PDI) that requires proper assembly of your new bike from a box. Parts require checking using a torque wrench and checks must be made to ensure critical components are set up correctly. This will ensure the bike is safe, giving it long-life and for you to have continued enjoyment.
The internet is where most people go to for the best deal
When you buy your new bike online it will be shipped in a box. A supplier will advise to; "Just turn the handle bars, fit the peddles and you are ready to go" Are you? It is essential that a professional checks your bike first.
Checks before dispatch by the supplier, do not guarantee your safety after handling in transit. Consider this very carefully as bicycle accidents can hurt!
Tip: When buying your new bicycle factor in the service and maintenance costs.
Pose a real danger to yourself and others
Doing it yourself means you need the correct tools. A torque wrench or know the feel for how tight the bar stem/bars, the steering, peddles and seat post bolts should be. Know how to set up the ride potion, to know if a component is functioning correctly, requires adjustment or has been damaged when being delivered.
Cyclists call us when it goes wrong
Quit often a customer brings a new bike in for repair they just brought online, saying the gears are not working correctly. On a closer inspection, the bicycle shows up more issues; misalignment of critical components, brakes rubbing, rounded of hex key bolt heads, loose steering and even the wrong size bike.
Our Technicians are always on-hand to get you back on the road, as soon as possible in a safe manor. The way we can get involved with a bike that has not been PDI'd by a professional, means carrying out a full PDI to make sure the bike is safe to be used on public roads after being seen by one of our Cycle Technicians.
Part of the
PDI processes
is the hand over, making sure the rider knows how to use the gears, when to check the tyre pressure and to what pressure, how often the chain needs oiling/cleaning and when the bike requires servicing.
For ebikes; advice is given on charging and storing the battery for reliability and long-life. Or this can mean an expensive non-warren replacement, if not maintained as manufactures recommendations.
'Good Practice' The bike trade also recommends a first service at 30 days from date of purchase, to make sure everything is running smoothly and make miner adjustments of brakes and gears, plus check the steering, wheels, crank for fitment and correct operation.
Its even more essential that ebikes are inspected more often. Particular the brakes and chain for wear. ebikes are much heavier on the brakes and drive-chain and require replacing parts more often, before wearing other associated components or complete failure, resulting in a expensive overhaul to bring the bike back to good working order.
This Is What Cyclists Are Saying When They Contact us:
"The pedal come out! Its only 6 weeks old."
"Had gear issues for ages, had a new derailleur fitted few weeks ago, still felt dodgy, bikes only 3 months old, just bought new shifter and cable and need them fitting and gears sorting, new headset, and rear wheel bearings looking at"
"Bike has got stuck in highest gear. Thought the suspension lever was the gear lever. Never heard of that before"
As a means of transport for getting to work, relaxed journeys in the town or country, or as an item of sports equipment
The PDI and aftercare servicing puts an end to guesswork, damage, rapid wear to components and your safety. By keeping your bike function effectively and efficiently.
Evidence of a PDI and servicing may be required for any warranty issues to certain components and brands, that require a service schedule. Do view your hand book or talk with your Cycle Technician for more information.
Bicycles have become more sophisticated;
With Hydraulic brakes, electronic gears, motors, suspension, internal cabling, lighter bikes with different types of material (Combination of carbon, alloy, steel and plastics working together) more gears and a wider range, resulting in the drive-chain has less tolerance from wear, requiring more adjustments, checks and replacement of components at lower mileage intervals.
Demands from ever-changing consumer behaviors and manufacturers alike have made the changes with regards to improving rider satisfaction. Improvements in performance to higher spec bicycles and new model designs, coupled with the bike brands maintaining the sale price in a highly competitive market, means; cutting some manufacturing costs with the build quality and losing durability and long-life.
What this means is; every bicycle requires a service schedule by a professional with the specialist tools, determined by the style of bike and use. Or a 5 minute adjustment could become a 5 hour overhaul.
Whilst battery and motor technology is rapidly advancing, critical components on ebikes are being pushed to their limits with more system weight, especially on longer descents and heavier riders.
Warranty
Manufactures warranty is the same if you buy online or from a shop (Check reviews that the seller is a reputable dealer before you buy, especially with any returns) If you are buying a brand that is only sold online, check that replacement parts are available within a few days frame time and the procedure to make a claim. Some charge for returns while others offer this for free.
The frame normally has five years warranty and you should be able to return to any dealer that sell's the same brand. The frame would first need to be inspected and may require being sent back to manufacturer before a replacement is sent out. Your new frame may be the latest model and some components may need to be changed. If you require the frame swap, you will be charged for the time, if the bike is worn out, you will also need some new parts, cables and hoses as standard.
All the components have their warranty individually covered by their own grantee's and subject to the use, service and wear that is not covered.
Do keep a service history of servicing, miles and any parts that have been replaced. A Cycle Technician has trade accounts with all the brands and can do warranty returns on your behalf, subject to the manufacturers say so, after a report/inspection by the Technician has been made.
At Cycle Tech UK
we are committed to responsible bike maintenance and give advice at every home visit.
All home visits, every bicycle is given a basic check to highlight any problems and overhaul condition of every bike we see. Known in the trade as The M-Check. Then a written or verbal report that is discussed before continuing with the recommended type of service, repair, or any further diagnostics to any specific issues, highlight any items to keep an eye on or to re-book in the near future.
All PDI's and servicing are done to comprehensive check list with a copy of the work done or required is sent to the customer electronically as a report and form of service history.
Cycle Tech UK was founded with 100% service in mind, providing customers with a superb experience. Offering delivery and service at your home or work when you want it.
"Customers will have peace of mind that their new bike is professionally assembled and tuned for years of pure riding enjoyment” ~ Martin Wilkins Founder of Cycle Tech UK
You may like to read: Whats included in a service and at what intervals a bicycle should be serviced at. Price Menu
To schedule a bike build or service at your home today by emailing
service@cycletechuk.co.uk
Cycle Tech UK also offers last minute delivery/PDI for online dealers. See
Cycle Tech DIRECT 
