Every job is a work of YOUR craft
‘Nose to the grindstone’ - For Cycle Tech, means a skilled technician, who will look for problems...
Every job is a work of YOUR craft. Bike mechanics are not like an online discount business, many people have become accustomed to the way we are now forced to shop. That is 24/7, global, and combined with technology getting too far ahead of reality, where it could be said is not required at all.
The technicians at Cycle Tech are connected to people and offer a one on one, premium service - An authentic network of independent businesses giving back to the local community, with healthy relational exchanges taking place.
We still need real personal interaction and basic communication skills, corporately and most importantly with our customers.
‘Nose to the grindstone’ - For Cycle Tech; means a skilled technician, will look for problems; hearing, feeling and inspecting the components of the bike to pick up on worn, or broken parts. Ask’s questions about the history, type of riding and the conditions… Becoming a detective, to make sense of any issues the cyclist is experiencing, is all part of the fault finding process.
Poor quality bikes are not worth the mechanic's time, financially. With a home visit, diagnose and fix, with time searching for parts that arrive weeks later and often the wrong part. Some people then find it difficult to see value in this service,- as they can simply buy a new bike.
But these enquiries are an opportunity to share the bigger picture with the customer, as a throw away society is not the green cycling industry we are being marketed to believe, as saving the planet. That's why Cycle Tech UK, see’s itself as a community, and not an industry.
We try to work with British manufacturers, as many other designers build in planned obsolescence to their products - The practice of designing products to break quickly or become obsolete in the short to mid-term.
“The old ways are the new ways. We need to take two steps back” - The key to living is working with your hands.
Many more bikes are brought online
Cycle Tech UK recommends every new bike is assembled to the rider and handed over. Known as the PDI. Pre Delivery Inspection. Meaning it's first been safety checked before using it on the road and minimising any issues that could arise, resulting in reduced returns.
Home Bike Build And the 1st service ‘is a follow up service’ is carried out at 30 days after purchase as the manufacturer recommends, after components and bolt torques have settled in. And a time to communicate with the rider and offer recommendations, to keep them engaged in cycling. Many bikes now don’t have this 30 day service, as they did not buy from the local bike shop.
For warranty compliance it's essential to keep the service schedule intervals up to date, should a claim need to be made.
When was your bike last serviced? The M-Check assessment. Is the bike trade standard starting point. So we need to see the bike first, carry out the M-Check to get an understanding of the bike as it stands before any other work is done. This gives the technician a fuller picture of what may need doing, and certainly before giving the customer an estimate.
Make time to have your bike cared for once in a while, so it wont let you down further down the road.
Set the wheels in motion with starting your own bike business
Combining your dream job, which also generates an income. Comes from focusing on how to meet the needs of all types of cyclists. The key to successful business; to deliver above and beyond customers expectations. We know this as aftercare. Our network established itself by offering a premium personal service. The delivery of this means CTUK is known for excellent values and customer service, including the industry standard and ‘M-Check’ - Going the extra mile.
“To help people realise their dreams. And I believe the future is entrepreneurs, localisation and working with your hands to support the local community” - Martin founder of Cycle Tech UK
